Before placing an order with Elite Innovations, you should read the terms and conditions in full. In placing an order you are agreeing to be bound by these terms and conditions. Users of this system must be of 18 years of age or greater.
Images
Elite Innovations takes great care in presenting the products on the website as accurately as possible however, the images you see will depend on your monitor’s display and colour capabilities. Any use of computerized 3D rendering is designed to provide the user with an ‘as close to life’ experience as possible when viewing our products online. As such, as is normal when rendering and modelling, some minor components may vary. Wherever possible, Elite Innovations has taken every step to ensure an accurate depiction of its products.
Ordering
In order to begin the ordering process, you can either fill out the contact form, email (info@eliteinnovations.com.au), or simply call (+61 8 8260 2060). As we are a medium sized business, we do not have dedicated phone staff – please leave a message and one of our friendly staff will return your call within 24hrs. If calling from outside Australia, please note we are UTC+10:30h (coordinated universal time) and our business hours are 8am-4pm local time.
Elite Innovations is a bespoke company. Meaning every part is made to order and, on average, a pool table has a construction time of 10 weeks. As this requires substantial investment, a deposit of 50% of the invoice total is required to confirm an order. The balance is required prior to shipping. The final payment is best received approximately two weeks prior to the expected despatch date, however, final payment is due within one calendar month from date of final invoice. As products are based on the Australian dollar, if a quote is given in a foreign currency it is only valid for 14 days from date of offer.
If you wish to cancel your order, please communicate with Elite Innovations immediately. We reserve the right to retain the deposit, however, we will attempt to minimise this if at all possible.
Shipping & Insurance
Due to the size and value of our goods, unless otherwise instructed by the client, Elite Innovations manages and insures all shipments. We use a trusted international carrier to ensure your products are handled to the highest standards. Unfortunately, on the rare occasion, things don’t always go as planned. As such, the receiver is expected to inspect the goods prior to signing any documentation. Our crates are fitted with Tilt Sensors. It is important the readings on sensors are noted on the delivery documentation, as well any other observations. We strongly recommend a photo is taken of any signed documentation – particularly if there are any concerns.
Elite Innovations has a comprehensive insurance policy, however, if the above is not followed, significant delays can be expected in replacing the damaged goods.
Pricing
Unless stated, all pricing excludes taxes, shipping and installation. Elite Innovations take great care in ensuring all product prices are up to date however due the nature of the website, some prices may be incorrect. Please email info@eliteinnovations.com.au if you notice any discrepancies in pricing.
Payment Methods
Elite Innovations accepts Direct Funds Transfers, International Funds Transfers, and online credit card details on the website via the Commonwealth Bank of Australia. This information is transmitted security using SSL technology to encrypt sensitive data. Your credit card information is not retained by us and is removed from our systems once the payment has been processed. Should you wish to process your payment offline, an Elite Innovations representative will be in contact with you via phone or email at the earliest convenience to safely process you payment.
The following payment options are available upon phone call with Elite Innovations Representative
- Credit Card
- Cheque (please note that cheques require a minimum 3 business days to clear upon lodgement)
Privacy
Our priority for you as our customer is to maintain the privacy of the information you have supplied us with at all times. Elite Innovations will only collect Personal Information where the information is necessary to perform one or more of its functions or activities. In this context, “collect” means gather, acquire or obtain by any means, information in circumstances where the individual is identifiable or identified. All personal details supplied to Elite Innovations will remain confidential unless it is necessary to complete the order. We will make use of “cookies” to collect anonymous information for use with Google Analytics. “Cookies” do not pose any risk to your system. Your sending of any information to us will constitute your acceptance of our use of that information as set out in these Terms and Conditions. We may make changes to these Terms and Conditions from time to time and your continued use of our services will again signify your acceptance of such changes. In the event that any of the information you have provided to us about yourself changes, you may send the amendments to us by email at info@eliteinnovations.com.au
For added security, personal information collected is kept separately to our email and web servers.
As part of our strict privacy policy, Elite Innovations does not share information collected with third parties, nor are employees permitted to divulge names or any information which might identify a particular client outside of a ‘need to know’ basis.
Liability
Except as set out above and in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us). You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.
You agree to indemnify, defend and hold Elite Innovations, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the Elite Innovations services, your breach of the Terms of Service, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.
Jurisdiction
The website is controlled and operated in Australia. These Terms and Conditions and all matters connected with any order you place in our website are governed by Australian law and you agree to submit to the exclusive jurisdiction of the Australian courts in relation to all matters connected with or arising out of the website or any order you place on the website.
Your indication that you have read and accepted these Terms and Conditions shall be sufficient confirmation by yourself that you have accepted the jurisdiction of the Courts of Australia in relation to any contract between you and ourselves.
We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.
A lawyer has written all the above on our behalf, and we are certain this was not fun reading. All aside, we do promise to deal with you honourably, diligently, and truthfully. As a thank you for taking the time to read this document, if you mention you have read this in your communication with us, we will include an Elite Innovations mug with any purchase over AUD$500.
